Your Privacy Matters
We're Transparent About It
Last Updated: December 10, 2025
Welcome to Usero. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection and GitHub automation service.
Usero is operated by Will Smith (will@usero.io). This policy applies to all users of our web application, API, and feedback widget.
Account Information
- Email address
- Password (encrypted and hashed)
- Account creation date
- Subscription plan and billing status
Feedback Data
- User feedback submissions (ratings, comments, sentiment)
- Page URLs where feedback was submitted
- Environment labels (e.g., production, staging)
- Timestamps and metadata
- Anonymous client identifiers
GitHub Integration Data
- GitHub OAuth tokens (encrypted)
- Repository information you connect
- Pull request and issue data created through Usero
- GitHub username and profile information
Usage Analytics
- Pages visited and features used
- Time spent on the platform
- Browser type and version
- Device information and screen size
- IP address and general location (country/city level)
Payment Information
- Billing details (processed and stored by Stripe)
- Payment history and transaction records
- We never store full credit card numbers
We use the collected information to:
- Provide our service: Process feedback, generate AI insights, and create GitHub pull requests
- Authenticate and secure accounts: Verify your identity and prevent unauthorized access
- Process payments: Handle subscriptions and billing through Stripe
- Send notifications: Alert you about new feedback, trends, and account updates
- Improve our service: Analyze usage patterns to enhance features and fix bugs
- Provide support: Respond to your questions and troubleshoot issues
- Comply with legal obligations: Meet regulatory and legal requirements
Infrastructure
- Hosted on Cloudflare Workers and Cloudflare D1 database
- Data encrypted at rest and in transit (TLS/SSL)
- Regular security audits and updates
- Encrypted session cookies for authentication
Security Measures
- Password hashing using industry-standard algorithms
- OAuth tokens stored encrypted
- Rate limiting to prevent abuse
- Regular backups and disaster recovery procedures
Access Controls
Only authorized personnel have access to user data, and all access is logged and monitored.
We use the following third-party services that may collect or process your data:
Stripe (Payment Processing)
Handles all payment transactions. View their privacy policy.
GitHub (OAuth & Repository Integration)
Authenticates users and creates pull requests. View their privacy policy.
Anthropic Claude (AI Processing)
Provides AI-powered feedback clustering and insights. View their privacy policy.
Cloudflare (Hosting & CDN)
Hosts our infrastructure and provides DDoS protection. View their privacy policy.
Sentry (Error Monitoring)
Monitors application errors and performance. View their privacy policy.
Free Tier
Feedback data is retained for 30 days. After this period, data is automatically deleted.
Pro Plan
Unlimited data retention while your subscription is active.
Account Data
Account information is retained while your account is active. Upon account deletion, personal data is removed within 30 days, except where required by law.
Billing Records
Transaction records are kept for 7 years for tax and legal compliance purposes.
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Export: Download your feedback data in a portable format (JSON/CSV)
- Opt-out: Unsubscribe from marketing emails (service emails may still be sent)
- Withdraw consent: Revoke permissions for GitHub integration or other third-party services
To exercise these rights, contact us at will@usero.io. We will respond within 30 days.
Essential Cookies
- Session cookies for authentication (required for service functionality)
- Anonymous client identification for non-registered users
Analytics Cookies
We use cookies to understand how you use our service. This helps us improve the product and fix issues. You can disable these through your browser settings.
No Third-Party Advertising
We do not use advertising cookies or sell your data to third parties for marketing purposes.
Usero is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately and we will delete the information.
Your data may be stored and processed in data centers located worldwide through Cloudflare's global network. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
For users in the European Economic Area (EEA), UK, or Switzerland, we comply with GDPR requirements and ensure adequate protection when transferring data internationally.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you have an account
- Display a notice on our website
Your continued use of Usero after changes are posted constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this privacy policy or your data, please contact us:
Usero - Privacy Inquiries
Email: will@usero.io
We aim to respond to all privacy inquiries within 30 days.
GDPR (European Users)
For users in the EEA, UK, or Switzerland, we comply with the General Data Protection Regulation (GDPR). You have additional rights including data portability, restriction of processing, and the right to lodge a complaint with your local data protection authority.
CCPA (California Users)
California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell your personal information.
Data Protection Officer
For formal data protection inquiries, contact our DPO at will@usero.io
Questions About Your Privacy?
We're here to help. Reach out anytime if you have questions or concerns about how we handle your data.
Contact Us